Services

NextBio is focused on customer success. We view our customers as partners and to ensure their success we offer the highest quality customer support and consulting services. NextBio's services provide the strategic guidance and scientific expertise life science organizations need to address their information challenges and gain maximum value from their research information assets. At NextBio, we strive to assist your organization in harnessing information to extract the greatest amount of scientific knowledge. Below is a summary of services offered.

Support Services

NextBio's global support organization provides exceptional technical assistance for our customers. We offer a full range of support options including email, telephone and on-site support. The NextBio support team uses utilizes a state-of-the-art incident-management system. All incidents are managed using agreed upon prioritization and escalation procedures. Reports are produced for internal and external monitoring and control purposes. In addition, NextBio conducts periodic reviews to discuss performance and suggest improvements.

Data Analysis and Curation Services

NextBio's Data Analysis and Curation Services can translate large volumes of genomic data into research-ready content and optimize the flow of research information across your enterprise, enabling faster access to the mission-critical scientific information that runs your research and development organization.

Training Services

NextBio offers a full range of training options for our customers. In addition to online training and regularly scheduled webcast training, we also offer customized remote and on-site training tailored to the specific needs of your organization.